Installs
Please come to our office with a Valid ID and credit card to set up your service.
The CIS standard installation goes as follows:
The technician will mount a pole with a dish your home, this dish holds the radio that sends data back to our network. From there, an outdoor shielded cable is run along the outside of the home to a wall-mounted surge protector, where the system will be grounded. A cable is then run through an exterier wall into the home, and connected to CIS equipment. All holes into the home will be properly sealed. The dish is typically mounted at the highest point of the house.
Deinstalls
At time of deinstall the technician will remove the mounted dish from the home, as well as the surge protector.
All/Any small holes will be thoroughly sealed.
CIS requires the return of all equipment to include the radio, dish, poll, and surge protector,
as well as the CIS provided power supply and router.
Generally, the CIS technician will recover all equipment at time of deinstall.
If for any reason you can not be home for deinstall within our business hours,
we may be able to have a technician remove the outside equipment from your home
and have you return inside equipment to us at our office.
Please know that you may be charged for any equipment not returned to us after your service has ended.
For more information, please contact us.
Contracts
We have 3 contract terms available:
3 Years with $99 Install
2 Years with $199 Install
1 Year with $299 Install
No Contract with $399 install (Cancel Anytime)
If you wish to end your contract before its service term has been fulfilled, an early temination fee will apply.
Billing
All accounts must have a valid credit card from a U.S. Bank on file.
Payments are processed on the 1st of every month automatically.
If your account is suspended for non-payment, a reactivation fee at the current rate will apply.
Equipment
CIS provides a wired router at install. This router does not output a wireless signal.
You will need your own Wireless Router to use WiFi enabled devices throughout your home.
Most of our routers are TPLink or TRENDnet. They function the same, and act as a gateway to our network.
We use directional radio systems to transmit data from clients to our Access Points.
All data sent and recieved over wireless is encrypted to protect your data.
Terms of Service
INTRODUCTION:
CIS Wireless Broadband Terms of Service (“TOS”) is intended to enhance the use of the Internet by providing basic guidelines for its use. All users of CIS Wireless Broadband Internet services (the "Services")—those who access some of our Services but do not have accounts ("Visitors"), as well as those who pay a monthly service fee to subscribe to the Services ("Subscribers")—must comply with this TOS. We support the free flow of information and ideas over the Internet and do not actively monitor use of the Services under normal circumstances. Similarly, we do not exercise editorial control over the content of any Web site, electronic mail transmission, news group, or other material created or accessible over or through the Services. However, in accordance with this TOS, we may remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this TOS. Your violation of this TOS may result in the suspension or termination of your access to the Services and/or your CIS Wireless Broadband account or other actions as detailed in this document.
WARRANTIES/DISCLAIMER:
CIS Wireless Broadband makes no warranties of any kind, whether expressed or implied, for the service it provides. CIS Wireless Broadband also disclaims any warranty of merchantability or fitness for a particular purpose. CIS Wireless Broadband will not be responsible for any damage you suffer. This includes loss of data resulting from delays, non-deliveries, misdeliveries, or service interruptions caused by its own negligence or your errors or omissions.
CONTENT DISCLAIMER:
CIS Wireless Broadband exercises no control whatsoever over the content of the information passing through it and you are warned that some information you receive may be offensive or, on occasion, obscene. If certain language or the expression of certain ideas offends you, then by accessing this service you acknowledge that you have read this warning and will not hold CIS Wireless Broadband responsible for any language, thoughts or discussion, which may be part of information viewed by you on the Internet. As CIS Wireless Broadband does not desire to degrade the exchange of legitimate information contained on the Internet, any information originated by you must comply with this TOS.
Use of any information obtained via the Services is at your own risk. CIS Wireless Broadband specifically denies any responsibility for the accuracy or quality of information obtained through the Services.
SUBSCRIPTION REQUIREMENTS:
Members must be at least 18 years old. Current prices for CIS Wireless Broadband services are posted throughout our website at http://www.cis-broadband.com.
BILLING POLICY:
Payments are to be made with credit card in US funds only. Accounts are invoiced and due in advance of service. Payment is due no later than the expiration date indicated on the customer invoice. Failing to make payments after the first past due notice will result in the account being suspended automatically by our billing software. There will also be a $10.00 reactivation fee for all suspended accounts.
Accounts in default of payment are subject to an interruption or termination of service without notice. An interruption or termination of service due to an account being in default does not relieve the subscriber from the obligation to pay any past due account charges.
Accounts in default for more than 30 days are subject to submission to a collection agency and accruing a collection fee of 30% added on the outstanding balance. If the subscriber defaults in the payment of any amounts owed thereafter, they agree to pay CIS Wireless Broadband its actual expenses, including attorney and collection agency fees, incurred in enforcing its rights under this billing policy.
CIS Wireless Broadband does not monitor accounts for inactivity. Only a phone call to 520-458-0293 or a written request via US Mail will terminate service and relieve the subscriber of the obligation to pay monthly service charges. An account in default will result in the unpaid balance plus any additional charges to be paid immediately.
SECURITY:
You are responsible for the protection of your account and data. You are advised that the Internet is not a secure system. Data can be, and often is, viewed by third parties. Information of a private or confidential nature should not be placed on CIS Wireless Broadband servers. CIS Wireless Broadband specifically denies any responsibility for the security of your account and the data stored in CIS Wireless Broadband facilities.
VIRUSES:
It is recognized that the Internet may contain viruses that may, if not eliminated, destroy parts or all of the data contained within your computer. CIS Wireless Broadband has no control over these viruses. You agree to provide your own mechanism for checking your computer system for viruses and to hold CIS Wireless Broadband harmless from any damage caused by viruses obtained through CIS Wireless Broadband services. Further, you agree not to introduce any virus onto the Internet system or CIS Wireless Broadband systems. If you do so, your service may be terminated.
PERSONAL FILES:
CIS Wireless Broadband is not responsible for the preservation, maintenance, or backing up of Subscribers’ personal files or other information. CIS Wireless Broadband has the right to delete any and all files and information associated with individuals who have discontinued CIS Wireless Broadband service.
NETWORK ADDRESS OWNERSHIP:
IP addresses assigned to Subscribers are considered to be loaned and not given. Addresses will revert to CIS Wireless Broadband when the Subscriber disconnects or discontinues service, depending on the type of account.
COMPLIANCE WITH ALL LAWS:
Using the Services to transmit any material (via email, uploading, posting, or otherwise) that, intentionally or unintentionally, violates any applicable local, state or national law, or any rules or regulations is strictly prohibited.
UNACCEPTABLE CONDUCT:
The following constitute unacceptable conduct:
a. Using the Services to transmit any material (by email, uploading, posting, or otherwise) that threatens or encourages bodily harm or destruction of property.
b. Using the Services to transmit any material (by email, uploading, posting, or otherwise) that harasses another.
c. Using the Services to make fraudulent offers to sell or buy products, items, or services or to advance any type of financial scam such as "pyramid schemes," "Ponzi schemes," and "chain letters."
d. Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited.
e. Using the Services to transmit any unsolicited commercial email or unsolicited bulk email. Activities that have the effect of facilitating unsolicited commercial email or unsolicited bulk email whether or not that email is commercial in nature are prohibited.
f. Using the Services to access, or to attempt to access, the accounts of others, or to penetrate, or attempt to penetrate security measures of CIS Wireless Broadband or another entity's computer software or hardware, electronic communications system, or telecommunications system, whether or not the intrusion results in the corruption or loss of data.
g. Using the Services to transmit any material (by email, uploading, posting, or otherwise) that infringes any copyright, trademark, patent, trade secret, or other proprietary rights of any third party, including, but not limited to, the unauthorized copying of copyrighted material, the digitization and distribution of photographs from magazines, books, or other copyrighted sources, and the unauthorized transmittal of copyrighted software.
h. Using the Services to collect, or attempt to collect, personal information about third parties without their knowledge or consent.
i. Using the Services for any activity that adversely affects the ability of other people or systems to use CIS Wireless Broadband Services or the Internet. This includes "denial of service" (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, network services or network equipment is prohibited. It is the Subscriber’s responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Member may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner.
j. Any attempt to use CIS Wireless Broadband services to hurt other individuals or networks in any way.
COMPLIANCE WITH RULES OF OTHER NETWORKS:
Using the Services for any activity that adversely affects the ability of other people or systems to use CIS Wireless Broadband Services or the Internet is prohibited. This includes but is not limited to "denial of service" (DoS) attacks against another network host or individual user; interference with or disruption of other network users’ network services or network equipment is prohibited. It is the Subscriber’s responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner.
MONITORING AND PRIVACY:
While CIS Wireless Broadband makes no guarantees as to the privacy of its Subscribers’ data on the Internet, efforts are made to preserve said privacy. CIS Wireless Broadband does not actively monitor Subscribers’ online activities, but reserves the right to do so if it is suspected that the Subscriber is violating this TOS, or engaging in other unlawful or destructive activity.
COOPERATION WITH AUTHORITIES:
CIS Wireless Broadband will cooperate with local, state, and federal law enforcement agencies in their investigations of illegal activities involving the use of CIS Wireless Broadband services. This includes network transactions by Subscribers as well as third parties.
RIGHT TO SUSPEND OR CANCEL ACCOUNTS:
CIS Wireless Broadband has the right to discontinue service to any Subscriber, at any time, for any reason. Failure to adhere to any of the terms set forth in this TOS may result in suspension or cancellation. The following are other conditions that may result in suspension or cancellation of services.
Failure to pay for services promptly and in full.
Failure to inform CIS Wireless Broadband of changes of address or other necessary information necessary for account maintenance
Request for cancellation of service by the Subscriber.
TERMINATION/SUSPENSION:
CIS Wireless Broadband may terminate or suspend accounts without notice for violations of this TOS or other policies, or at its discretion. Partial refunds for less than one month’s service will not be given.
RIGHTS TO DAMAGES:
CIS Wireless Broadband has the right to claim economic damages from Subscribers if they cause significant economic harm to CIS Wireless Broadband through violation of this TOS or by any other action.
RIGHT TO CHANGE SERVICES:
CIS Wireless Broadband reserves the right to revise, amend, or modify this TOS and our other policies and agreements at any time and in any manner. Notice of any revision, amendment, or modification will be posted to the company web site, http://www.cis-broadband.com. If you disagree with changes, your sole recourse is to discontinue services with CIS Wireless Broadband.
ENFORCEABILITY:
In the event that any portion of this agreement is deemed to be unenforceable the unenforceable portion shall be construed in accordance with applicable laws as nearly as possible to reflect the original intention, and the remainder of the provisions shall remain in full force and effect. Failure to insist upon or enforce any portion of this agreement shall not be construed as a waiver of any provision or right.
REPORTING VIOLATIONS:
CIS Wireless Broadband requests that anyone who believes that there is a violation of this TOS direct the information to CIS LLC at 520-458-0293.
If available, please provide the following information:
The source IP address used to commit the alleged violation
The date and time of the alleged violation, including the time zone or offset from GMT
Any evidence of the alleged violation
For cases of email abuse, an Email with full header information provides all of the above, as do syslog files. Other situations will require different methods of providing the above information.
CIS Wireless Broadband may take any one or more of the following actions in response to complaints:
Issue warnings: written or verbal
Suspend the Member's account
Terminate the Member's account
Bill the Member for administrative costs and/or reactivation charges
Bring legal action to enjoin violations and/or to collect damages, if any, caused by violations.
Use of CIS Wireless Broadband services constitutes acceptance of these Terms and Conditions.
