FAQ

CIS Wireless Broadband is committed to the safety of our customer’s data and we are proud to provide this extra layer of protection for our customers. Along with the Wireless equipment, the router is considered the property of CIS, but our customers may use its firewall features to allow safe, secure computing, and also plug up to 4 computers into the firewall’s built-in 4 port switch.

Wireless ISP is just a new means of delivering the Internet to your location. Instead of using copper from the Phone Company, or coaxial cable, we use radio frequencies. All of CIS Wireless Broadband services are provided via commercial proprietary equipment.

CIS Wireless Broadband services provide you with the most affordable, reliable, fastest Internet access available. We provide an "always-on", high-speed connection so you can access the Internet and send email faster and more efficiently than with a dial-up connection. Because the service is always on, you never have to dial-up again, so no waiting for busy signals or lost connections. And, CIS Wireless Broadband services are 10 to 50 times faster than traditional dial-up service. Get rid of that extra phone line!

Always on means that you have a dedicated connection from your computer to the Internet. With CIS Wireless Broadband services, you never have to dial in to get access to the Internet. This means no more waiting for a successful connection, and no more busy signals.

Yes. We have no "Up to" in our speeds, you get what you pay for.

You can connect multiple computers to a single CIS Wireless Broadband service. CIS Wireless Broadband will provide 1 dedicated private IP address per connection. We will provide a 4 port wired router with each installation, which allows up to 4 users. If a wireless router is desired, simply purchase one and have it ready when you have the service installed.

Yes. We provide a 4 port wired router, you may connect your wired/wireless router to ours after installation.

CIS Wireless Broadband can offer special performance packages. You can call us at 520-458-0293 to request someone contact you to discuss your special needs. If you wish to upgrade your service, just stop by our office or give us a call.

Yes, CIS Wireless Broadband does not limit how you connect to and use the CIS Wireless Broadband Access service. However you are not authorized to resell CIS Wireless Broadband services. See the Terms of Service agreement for more details. You are responsible for the security for your computer and Wireless Access Point.

CIS Wireless Broadband is focused on bringing high-speed internet access to areas that cannot get cable, or have unreliable/low-speed DSL. Satellite by nature is prone to the elements, has high latency, and most often comes with data caps. Our wireless internet is super-low latency with no caps.

Yes. You can get email services from CIS Wireless Broadband or you can choose to keep your existing ISP email (AOL, EarthLink, MSN, etc) or you can just use CIS Wireless Broadband to get connected to the free email providers like Yahoo, Hotmail, Excite, etc.

Yes, CIS Wireless Broadband fully supports VPN access. Please check with your company's network security person to confirm your configuration and to complete your set up.

CIS Wireless Broadband is committed to getting you up and running as soon as your order is placed. Typical installations are completed within 1 week after your initial inquiry.

No. If for any reason we are not able to provide you with our service, you will not be asked to pay anything - no penalties, no fees - not even the installation fee. We are committed to delivering our high-speed Internet service to as many locations as possible. We often ask questions and use sophisticated tools to determine in advance if we have a high confidence in our delivery. But even so, there are sometimes unpredictable circumstances and reasons beyond anyone's control that prevent our successful delivery. We would like the opportunity to try again in the future.

Yes. All these services allow for users to access their services from third party networks like CIS Wireless Broadband.

No. CIS Wireless Broadband does not require you to load any software to get the service. CIS technicians will set up and configure the hardware firewall and verify your Internet connection and speed.

Yes. CIS Wireless Broadband does support reverse DNS services. Reverse DNS is a security feature in some ISPs. Please contact us for more information.

CIS Wireless Broadband owns the radio and all of the equipment that we install, and we maintain it, for example, with firmware updates, etc. as needed. We are also responsible for replacing the radio should it not perform satisfactorily.

Yes. All wireless communication is encrypted with strong passwords. We care about your data just as much as you do.

CIS Wireless Broadband installs a small radio called a subscriber unit on your residence or office building. Then we run a single wire from subscriber unit into your house or business to your router. The subscriber unit and wire are professionally installed and grounded in accordance with NEC. Some installation will require a taller line of sight to our base stations, so in these circumstances, a small tripod with a pole will be used.